Refund policy

We want you to be happy with what you buy from Easeify. If something is not right, here is how returns work.

30-day returns

You can return an item within 30 days of delivery. To be accepted, the item must be unused, in its original packaging, and in the condition you received it.

How to start a return

Contact us within 30 days of delivery at hello@geteaseify.com or +961 71 910 133 with your order number and the reason for the return. We will confirm the return and tell you where to send the item. Please do not send anything back before we confirm.

Return shipping

The cost of sending the item back is paid by the customer, unless the item arrived damaged or we sent the wrong item. There is no restocking fee.

Refunds

Once we receive the item and check that it is unused and complete, we process your refund. Refunds are sent by Whish transfer.

Damaged or wrong items

If your item arrives damaged or is not what you ordered, tell us within 48 hours of delivery with a photo, and we will replace it at no cost to you or refund you. Normal shipping marks on the outer packaging, with the product in good condition, do not count as damage.

Items we cannot take back

Used items, items without their original packaging, and items damaged through normal use or misuse cannot be returned.

Cancelling an order

You can change or cancel an order within 24 hours of placing it by contacting us. After that the order may already be on its way, and the return policy above applies.